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02/23/2010

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My husband is a solo Orthopedic surgeon - I am the office manager and I do coding and billing. We have used an Electronic MEdical Record system with E-PRescribing since 2007. It is a difficult transition but well worth the investment in dollars and time. Re Insurance regulation, we like to say it is a rigged game-the rules change constantly. Regulations imposed through the Medicare system ( your federal tax dollars in action) are basically the industry standards . Whatever MEdicare decides, all follow domino-style eventually. IF you can manage to keep ahead of the game on the rules & regs AND you submit and receive electronically, you will "probably" be able to stay afloat. We average about $.45 return for each dollar billed, and that is due to contractual amounts, not to any ineffeciency on our part.
RE the massive papaer requirements due to regulations - We have noted that for an elective surgery, the pages we submit to the hospital required to just schedule the event number ,at a minimum, 50 pages. That is to START the process. The completed MEdical record post discharge numbers in the 100's. SOME of this relates, of course,to malpractice defense. The balance relates to documentation "support" required for billing- to prove that fraud is not your intent. It is all very demoralizing. We ( my husband and I ) have been in the medical field in some form or another for 30 plus years. We like what we do, but the environment is hostile and getting through each day has become a marathon. If all we had to do was provide good patient care, that would be easy. If you don't mind, I would prefer to remain anonymous but I would answer questions about daily medical practice life to further the cause of good medical care.

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